It’s easy to say “no.” You probably hear that word all the time.
You can avoid using the word “no” by saying things such as, “Sorry, it’s against our policy,” or “I’d like to…but (insert stock reason).” It’s all the same thing.
The problem is that bosses, colleagues and clients don’t like to hear “no” in any form.
So if you have to say “no” try adding, “but we can do this…”
Set yourself apart.